fc99's Privacy Policy

Introduction & Scope of Policy

fc99 is a trusted online gaming and entertainment platform in Bangladesh. When you use our website, create an account, or use our services, we process some of your personal information. This privacy policy tells you what that information is, how it is collected and used, and what your rights are.

This policy applies to all fc99 services, websites, and related applications. By continuing to use our services, you are considered to have agreed to the terms of this policy. If you do not agree with these terms, please refrain from using our services.

fc99 always gives the highest priority to user privacy. We commit that your information will never be sold to third parties and will only be used for the purposes stated in this policy.

What Information We Collect

When creating an account or using services at fc99, we may collect the following types of information:

2.1 Information You Provide Directly

Information you provide directly through our forms or through contact with us:

• Full name and date of birth (for age verification — services are provided only to those aged 21 or above)
• Mobile number and email address
• Payment-related information — such as bKash, Nagad, or Rocket number (for transaction processing only)
• Documents required for identity verification (national identity card or passport)
• Messages sent to support and records of communication

2.2 Automatically Collected Information

When you use our platform, some information is collected automatically:

• IP address and device type
• Browser name and version
• User activity and navigation history
• Login time and session-related information
• Information collected from cookies and similar tracking technologies

2.3 Transaction-Related Information

Transaction information required during deposits and withdrawals is stored. This includes payment method type, amount, date and time, and transaction number.

Purpose of Using Information

fc99 uses collected information for the following legitimate purposes:

• Account management: To create, maintain, and verify your account.
• Service delivery: To provide gaming, betting, and other services without interruption.
• Transaction processing: To complete deposits and withdrawals and to maintain transaction records.
• Customer support: To resolve your questions and issues; our support team is available 24/7 via live chat and email.
• Security assurance: To prevent fraud, money laundering, and other illegal activities.
• Age verification: To prevent those under 21 from using the platform.
• Responsible gaming: To identify potentially problematic gaming behavior and provide support.
• Platform improvement: To analyze user experience and improve service quality.
• Legal compliance: To comply with applicable legal requirements.

We never transfer your information to third parties for marketing or advertising purposes unless you give explicit consent.

Data Storage & Security

fc99 takes the security of your information very seriously. We operate a secure and reliable platform and follow industry-standard security practices.

4.1 Technical Security Measures

• SSL Encryption: All data transmission on our platform is protected by SSL encryption.
• Data Encryption: Stored sensitive information, especially payment information, is protected through strong encryption.
• Access Control: Strict internal access controls ensure that only authorized staff can access the information they need.
• Security Monitoring: Our systems are under continuous monitoring so that any unusual activity can be detected immediately.

4.2 Data Retention Period

fc99 retains your information for as long as your account is active or as needed to provide services. Even after an account is closed, information necessary for fulfilling legal obligations, resolving disputes, and enforcing our agreements may be retained for a reasonable period.

Financial transaction records are required to be retained for a specified period in compliance with applicable legal requirements.

Data Sharing & Disclosure

fc99 does not sell your personal information under any circumstances. However, information may be shared in the following limited situations:

5.1 Service Providers

Trusted third-party service providers who perform specific functions on our behalf, such as payment processing (bKash, Nagad, Rocket), technology infrastructure, and data analytics providers. These entities use information only in accordance with our instructions and operate under strict confidentiality agreements.

5.2 Legal Requirements

If legally required or if there is a valid court order, we may share relevant information with authorities. However, we will always make every effort within the bounds of the law to protect your privacy.

5.3 Business Transfers

In the event of a company merger, acquisition, or asset sale, user information may be transferred. Should this occur, we will notify you in advance, and the new service provider will also ensure protections consistent with this privacy policy.

5.4 With Your Consent

Before sharing your information for any purpose other than those listed above, we will obtain your explicit consent.

Cookies & Tracking Technologies

fc99 uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your browser or device.

6.1 Types of Cookies

• Essential Cookies: These are necessary to ensure the basic functionality of the platform and to maintain secure login sessions.
• Performance Cookies: Collect anonymous statistics to help us understand how users use our site.
• Functional Cookies: Help remember your preferences and settings so you do not have to set everything up again on your next visit.

6.2 Cookie Controls

You can control or disable cookies through your browser settings. However, please note that disabling some cookies may prevent certain platform features from working properly.

Your Rights & Controls

Every user registered with fc99 has the following rights over their personal information:

• Right of access: You may request to know what information we hold about you.
• Right to rectification: You may request correction of your personal information if it is inaccurate or incomplete.
• Right to erasure: In certain circumstances you may request that your information be deleted, though some information may be required to be retained due to legal obligations.
• Right to object to processing: You may object to the processing of your information for specific purposes.
• Data portability: In some circumstances you may request to receive your information in a structured, commonly used format.
• Withdrawal of consent: You may withdraw consent given for the processing of your information at any time.

To exercise any of these rights, please contact our support team. We will review your request appropriately and respond within a reasonable time.

Protection of Minors

fc99's services are for those aged 21 or above only. We actively take steps to prevent minors from creating accounts and using the platform.

If we learn that a minor has created an account by concealing their age, we will immediately close that account and delete the associated information.

If parents believe their child is using our platform, please contact our support team immediately.

Policy Changes

fc99 may update this privacy policy from time to time. If any significant changes are made, we will post a notice on our platform and, where possible, registered users will also be informed by email.

If you continue to use our services after changes are made, it will be assumed that you agree with the updated policy. We therefore recommend that you check this page regularly.

The date of the most recent update to this policy is noted at the top of the page.

Contact Us

If you have any questions, comments, or complaints about this privacy policy, or if you wish to exercise any rights related to your information, please contact us. fc99's support team is available seven days a week, 24 hours a day.